Boathouse Sports Return Policy

Boathouse Sports is recognized for its athletic apparel and gear, particularly among the rowing community. Understanding their return policy is important for customers to ensure a satisfactory shopping experience. The return policy of Boathouse Sports is designed to be fair and customer-friendly.

Standard Return Policy

Boathouse Sports has a clear return policy. Customers can return items within 30 days of receipt for a full refund, provided the items are in their original condition, unused, unwashed, and have all original tags and packaging intact. If you are not satisfied with your purchase, you have a 30-day window to return it for a refund.

To start the return process, contact Boathouse Sports' customer service to obtain a return authorization. This can be done by calling their customer service number at 1-800-875-1883 or by emailing [email protected]. After receiving return authorization, you may send your item back.

Returning Custom and Personalized Items

Custom and personalized items are generally not returnable due to their unique nature. If there is a manufacturing error or the product differs from the agreed specifications, Boathouse Sports addresses these issues on a case-by-case basis to ensure customer satisfaction.

Return Shipping

When returning an item to Boathouse Sports, the customer typically bears the cost of return shipping, unless the return is due to an error on Boathouse Sports' part, such as receiving the wrong item or a defective product. In such cases, Boathouse Sports may provide a prepaid return label.

Once Boathouse Sports receives the returned merchandise and confirms it meets the return conditions, the refund process begins. Refunds are credited to the original form of payment, and the timeframe for refunds may vary depending on your bank or credit card issuer.

Open Box Returns

Boathouse Sports does not explicitly mention an "open box return" policy, which refers to the return of items that have been opened but are not damaged or missing parts. However, if the item is in its original condition and the return occurs within the 30-day window, customers should be able to return open box items according to the standard return policy.

Holiday Return Policy

Some retailers extend their return window around the holidays to accommodate gift-giving. As of the latest update, Boathouse Sports has not provided specific details regarding an extended holiday return policy. It is advisable to check their website or contact customer service during the holiday season to clarify any special provisions that may apply.

Boathouse Sports offers a clear and reasonable return policy focused on customer satisfaction. It is important to initiate the return process within 30 days of receipt, maintain products in their original condition, and understand the exclusions for custom items. If you have any questions about the return policy, you can reach Boathouse Sports by calling 1-800-875-1883 or emailing [email protected].