Berne Apparel Return Policy
Berne Apparel prioritizes customer satisfaction with a clear and straightforward return policy. This aims to provide a hassle-free experience for customers returning or exchanging purchased items.
Return Policy Overview
Berne Apparel allows returns for any items that customers are not fully satisfied with. To ensure a smooth process, items must be returned within a specified period and in new, unworn condition with all original tags and packaging intact.
Customers should follow these guidelines:
- Time Frame: Returns should typically be initiated within 30 days of receipt. Check the Berne Apparel website for the current return window.
- Condition of Items: Items must be unworn, with tags attached. Damaged or altered items may not qualify for return.
- Return Authorization: Obtain a Return Merchandise Authorization (RMA) by contacting customer service before sending back any item.
Customer Service Contact Information
For help with returns or questions about the return policy, contact Berne Apparel’s customer service:
- Customer Service Phone Number: (To be confirmed on the official website or by direct inquiry)
- Customer Service Email: (To be confirmed on the official website or by direct inquiry)
Verify contact details through the company's official website Berne Apparel for accuracy.
Special Return Considerations
Open Box Returns
Customers can return items that have been opened, as long as they remain in new condition. If the product shows wear or lacks tags, the return may be declined.
Holiday Return Policy
During the holiday season, Berne Apparel may extend return periods for items purchased as gifts. Check the website for any seasonal return policies before making a purchase or initiating a return.
Return Process
To initiate a return with Berne Apparel, follow these steps:
- Contact Customer Service: Obtain an RMA and clarify any return details.
- Prepare the Package: Pack the item securely in its original packaging, including any accessories or documents.
- Ship the Item: Use a reliable courier and consider insuring the package. Usually, customers cover return shipping costs unless there is a defect or error from Berne Apparel.
After receiving and inspecting the returned items, Berne Apparel will process refunds or exchanges. Refunds are generally issued to the original payment method, and the time for refunds to appear on statements may vary.
Berne Apparel is dedicated to customer satisfaction. Following the return policy guidelines ensures a smooth return experience, allowing customers to shop confidently.