Azazie Return Policy
Azazie is an online retailer that specializes in wedding dresses, bridesmaid dresses, and formal wear. Knowing the return policy is critical for online shoppers.
Return & Refund Policy
Azazie has a comprehensive return policy that addresses different situations. Here are some important points:
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Try-On Dresses: Try-on dresses must be purchased or postmarked within 7 days of delivery. Shipping costs for try-on dresses are nonrefundable. Purchased try-on dresses can be returned within 30 days of delivery, but a restocking fee may apply.
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Jewelry and Headpieces: These items must be returned within 7 days of delivery. They should be returned in their original condition and packaging.
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Unwanted Items: For items other than try-on dresses, jewelry, or headpieces, Azazie provides one prepaid return label per order. To avoid additional charges, return all unwanted items at once. Obtain approval before shipping any items back. Unauthorized returns will be rejected.
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Free Gifts: If your order includes free garment bags or panniers, you may keep these items if you return the order.
Initiating the Return Process
To initiate a return with Azazie, follow these steps:
- Visit the Azazie Returns page.
- Enter your 12-digit order number.
- Provide the zip/postal code associated with the order.
- Follow the instructions to start your return.
Review the return conditions on the Azazie website to ensure your return is accepted.
Where to Drop Off Returns
After initiating a return and receiving the prepaid return label, follow the instructions provided. All packages must be returned through the designated shipper listed on the label. Using a different shipper is not allowed.
The Exchange Program
If you need to exchange an item, contact Azazie's customer support. They will assist you with the exchange process.
Happy Returns Partnership
Azazie partners with Happy Returns for all US customers to promote sustainability. Happy Returns offers an in-person return option with a QR code for immediate processing of refunds. A mail-in return option is also available, allowing customers to print a prepaid return label and drop off the package.
Contacting Azazie Customer Support
If you have questions or need assistance about returns or any other concerns, Azazie's customer support is available to help. You can visit the Azazie Support page for frequently asked questions or to submit a support ticket.
Reviewing and understanding the Azazie return policy will help ensure a smooth shopping experience. Following the guidelines will allow for an easy return process.
