What Is Ashley Furniture Return Policy?

Ashley Furniture is a well-known furniture retailer with locations worldwide. They offer a return policy designed to ensure customer satisfaction when purchasing furniture and home decor. Understanding Ashley Furniture's return policy helps customers make informed decisions about their purchases.

General Return Guidelines

Ashley Furniture's return policy includes several important guidelines:

1. Receipt Requirements: It is highly recommended to have the original receipt for returns. The receipt proves the purchase and is needed for processing returns.

2. Product Condition: Items returned should be in their original condition, unused, and include all original tags and packaging. This applies to both furniture and home decor items.

3. Timeframe: Returns are typically allowed within 30 days of the delivery or pickup date. Some items may have different return timeframes, so it's important to check the specific guidelines for your purchase.

4. Exceptions: Certain items may be non-returnable or have specific return conditions. This includes clearance items, mattresses, and items labeled as "Final Sale."

Returns Process

To initiate a return with Ashley Furniture, follow these steps:

1. Ensure you have proof of purchase, such as the original receipt or invoice.

2. Contact Ashley Furniture's customer service or visit the store where the purchase was made to notify them of your intent to return the item.

3. Arrange for the item to be picked up or returned to the store, depending on the specific return process.

4. Package the item securely to maintain its original condition with all original tags and packaging.

5. A representative from Ashley Furniture will schedule a pickup or provide instructions for returning the item to the store.

6. Once Ashley Furniture receives and inspects the returned item, they will process the return according to their policy.

Special Considerations

Here are some important considerations regarding Ashley Furniture's return policy:

• Clearance Items: Clearance items are usually non-returnable, so think carefully before purchasing these items.

• Mattresses: Due to hygiene concerns, mattresses may have specific return guidelines or restrictions. Be sure to check the return policy for mattresses.

• Final Sale Items: Items marked as "Final Sale" are generally non-returnable, so proceed with caution when buying these items.

Contacting Ashley Furniture's Customer Service

If you have questions about the return policy or need assistance with a return, contact Ashley Furniture's customer service through the following methods:

1. Ashley Furniture Website: Visit Ashley Furniture's official website to find relevant contact information and frequently asked questions.

2. In-Store Assistance: You can visit your local Ashley Furniture store and speak with a store associate for help with returns and inquiries.

3. Phone Support: Ashley Furniture provides a customer service phone number for inquiries. Check their website for the appropriate contact number and hours of operation.

Ashley Furniture aims for customer satisfaction and their service team is ready to help with any questions or concerns regarding returns or other aspects of your shopping experience.