Virco's Return Policy: Hassle-Free Returns and Special Holiday Policy

Virco is a recognized manufacturer of high-quality furniture and equipment for schools and various commercial settings. They understand that sometimes a product may need to be returned. To support customer satisfaction, Virco has established a user-friendly return policy. This article outlines Virco's return policy, including special provisions for the holiday season.

The Basics of Virco's Return Policy

Virco's standard return policy allows customers to return products within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Customers should keep their receipt or proof of purchase, as it may be necessary to process the return. Note that Virco does not accept returns on customized or special-order products unless they are damaged or defective.

To initiate a return, customers should contact Virco's customer service department. They can reach them by phone at 1-800-448-4726, where a knowledgeable representative will assist with the return process. Alternatively, customers can email Virco's customer service team.

Special Holiday Return Policy

During the holiday season, Virco provides an extended return period. For purchases made between November 1 and December 31, customers have until January 15 of the following year to initiate any returns or exchanges. This policy aims to reduce the stress associated with gift purchases and offers customers needed flexibility during the busy holiday season.

Contacting Virco's Customer Service

For any questions or concerns regarding orders or returns, Virco's customer service team is available to help. Customers can contact them by phone at 1-800-448-4726 during business hours, which are Monday through Friday, from 8:00 am to 5:00 pm CST. For after-hours inquiries, email can be sent to their customer service, and they will respond as soon as possible during regular business hours.

Virco's return policy is focused on customer satisfaction. Their 30-day return period, combined with the extended holiday return policy, ensures that customers have sufficient time to evaluate their purchases. To begin a return or seek assistance, customers should contact Virco's customer service team by phone or email.

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