Lost Baggage Policy from VietJet Air

Losing baggage during travel can be stressful. VietJet Air has a detailed lost baggage policy to help retrieve your belongings. This article highlights the airline's policy and contact information for missing luggage.

VietJet Air’s Lost Baggage Policy

VietJet Air aims to assist passengers efficiently when baggage is lost. Key points of their lost baggage policy include:

1. Immediate Reporting: Report missing baggage as soon as you arrive. Notify VietJet Air's baggage handling personnel, typically in the arrivals area, to start the recovery process.

2. Property Irregularity Report (PIR): Once you report the issue, you will receive a Property Irregularity Report (PIR). This document confirms your report to the airline and is needed for future communication or insurance claims.

3. Baggage Tracking System: VietJet Air uses a robust baggage tracking system to locate lost baggage. This system provides real-time updates, keeping you informed throughout the recovery process.

4. Compensation and Reimbursement: If your baggage is determined to be permanently lost, compensation will be provided based on international standards. The airline also helps with reimbursement claims for essential items purchased due to the temporary loss of your baggage.

Contacting VietJet Air

If your baggage is lost, contact VietJet Air's baggage services for assistance. Here are the different methods to reach them:

1. Contacting the Airport Baggage Services:

• Phone: Call VietJet Air's airport baggage services directly using the appropriate number for your departure or arrival airport. A list of contact numbers for each destination is available on their official website.

• In-Person: Visit the airport's baggage services counter for face-to-face assistance. The staff will help you with the necessary steps to locate your baggage.

2. Online Form Submission:

• Website Form: Fill out the online form for reporting lost baggage on VietJet Air's contact page. Include your itinerary, baggage details, and contact information. Once submitted, VietJet Air's customer service team will assist you.

Useful Links

Here are some resources related to VietJet Air's lost baggage policy:

• Official Website: Find comprehensive information about VietJet Air's services, including policies on lost baggage.

• Help Center: Access the Help Center for frequently asked questions and details on baggage policies.

• Baggage Tracing: Learn about the baggage tracking system and how it assists in locating your luggage.

VietJet Air is committed to helping passengers with lost baggage through an organized policy. Prompt reporting and using their support resources can improve your chances of recovering your luggage. Keep the Property Irregularity Report (PIR) for any necessary follow-up.