The Return Policy of Van Cleef & Arpels

When considering a purchase from Van Cleef & Arpels, you are not only acquiring exquisite jewelry but also benefiting from their exceptional customer service. A clear return policy is essential for a satisfactory shopping experience. Here is an overview of the return policy that reflects Van Cleef & Arpels' commitment to customer satisfaction.

Easy Returns

Van Cleef & Arpels aims to make your shopping experience enjoyable. Their return policy is designed to provide a smooth process for customers. If your online purchase does not meet your expectations, you can easily initiate a return.

Returning Your Purchase

For online orders, you usually have a period of 30 days from the date of delivery to request a return. It is advisable to confirm the current return timeline on their official website. To start a return, contact Customer Service and let them know your intention to return the item. They will guide you through the process, ensuring a hassle-free experience.

All returned items must be in the original condition — unused, undamaged, and in their original packaging. This includes all documents, boxes, and packaging that accompanied your purchase.

Personalized Items and Exceptions

Please note that personalized items usually cannot be returned. These pieces are crafted uniquely for you and reflect your personal choices. If you decide to personalize your piece, be sure to consider your design selections carefully. Additionally, local regulations may affect return policies in specific regions, so it's wise to confirm the details when purchasing internationally.

The Refund Process

After Van Cleef & Arpels receives and verifies your returned item, you can expect a refund to your original payment method within a specified number of business days. The return process is handled with care, similar to the craftsmanship of the jewelry. You will receive a notification once the refund is processed.

Exchanging Your Van Cleef & Arpels Piece

If you wish to exchange your item for another piece or a different size, Van Cleef & Arpels accommodates exchanges, subject to availability and the same conditions as returns. Contact Customer Service for assistance with the exchange process.

The attentive service provided by Van Cleef & Arpels ensures that you have peace of mind regarding your purchases. If you need further assistance or have questions, visit the official Van Cleef & Arpels website at www.vancleefarpels.com for updated information on their policies, contact methods, and collections.

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