Urban Planet's Return Policy: Hassle-Free Returns for Fashion Enthusiasts
Shopping for trendy clothing and fashion accessories can be an exciting experience, but sometimes, we may need to return or exchange an item for various reasons. Urban Planet understands this and has crafted a hassle-free return policy to ensure customer satisfaction. Whether you bought the wrong size or simply changed your mind about a purchase, Urban Planet has got you covered with their easy and straightforward return process.
Eligibility and Conditions
Urban Planet offers a generous return policy, allowing customers to return or exchange items within 30 days from the date of purchase. However, certain conditions must be met for a successful return or exchange. The item being returned must be in its original condition, with all tags attached, unworn, unwashed, and free from any damages or alterations.
Return Methods
Urban Planet provides two return methods: in-store returns and online returns. If you made your purchase in one of their physical store locations, you can return the item directly to the store. However, if you made your purchase online, you can return the item by shipping it back to Urban Planet.
To initiate an online return, follow these simple steps:
- Visit Urban Planet's official website at www.urban-planet.com.
- Navigate to the "Returns" page, which can usually be found in the footer section of the website.
- Select the "Online Returns" option.
- Fill out the necessary information, including your order number, email address, and reason for the return.
- Choose the items you wish to return, input the quantity, and specify whether you would like a refund or exchange for each item.
- Print out the prepaid return label provided by Urban Planet and affix it to the package.
- Drop off the package at your nearest shipping facility.
Refunds and Exchanges
Once Urban Planet receives your returned item, they will inspect it to ensure it meets the return policy conditions. If everything checks out, you can choose between a refund or an exchange. If you opt for a refund, the amount will be credited back to your original form of payment. In the case of an exchange, Urban Planet will ship the replacement item to you promptly.
Holiday Return Policy
Urban Planet understands that the holiday season often requires a more flexible return policy. Therefore, they provide extended return periods during those festive times. If you make a purchase between November 1st and December 24th, the 30-day return period will begin from December 26th onwards. This allows you to shop confidently, knowing that gifts can be easily returned or exchanged if needed.
Urban Planet's return policy aims to make your shopping experience stress-free and enjoyable. So shop with confidence, knowing that Urban Planet has your back with their hassle-free return policy!
