Urban Decay's Return Policy
Shopping for beauty products online can sometimes feel uncertain, especially with items like makeup where colors and textures might differ from expectations. Urban Decay has created a return policy designed to prioritize customer satisfaction. This article outlines how Urban Decay's return policy works, allowing you to shop confidently.
Hassle-Free Returns
If you purchase an item from Urban Decay and aren't fully satisfied, you can take advantage of an easy return process. Urban Decay offers a hassle-free return policy. You can return items within 60 days of purchase, allowing you time to try out your makeup or skincare product and decide if it's right for you.
Returning Online Purchases
What should you do if you need to return an online purchase? The process is simple. First, contact their customer service team or follow the instructions on their website. They will assist you in starting the return process and provide a return authorization.
After obtaining your return authorization, securely pack the item to prevent damage during shipment. Using the original packaging is recommended. Then, return the item to Urban Decay via the shipping carrier of your choice. Remember to keep the tracking number for your records.
No Questions Asked
Urban Decay's "no questions asked" policy means you don't need to provide a reason for your return. Whether the shade didn't suit you, the formula wasn't right, or you changed your mind, Urban Decay respects your choice.
Refunds and Exchanges
Once Urban Decay receives your return, they will process it promptly. If you paid with a credit or debit card, the refund will go back to the original payment method. Please note that shipping fees are non-refundable, which is standard for most retailers.
If you want to return a gift, Urban Decay offers a merchandising credit for the value of the returned item. This credit can be used for future purchases on the Urban Decay website, giving you a chance to try something new.
In-Store Returns
For purchases made at physical retailers, check that store's return policy. Many retailers that sell Urban Decay products have similar return policies, but specifics may vary, so checking beforehand is wise.
A Friendly Reminder
Urban Decay aims to make the return process smooth and easy. They provide clear instructions and are available to assist if you encounter issues or have questions.
When shopping with Urban Decay, keep your proof of purchase and be aware of the return timeframe. Reading reviews, viewing swatches, or using the Urban Decay Virtual Try-On feature can help you make informed decisions before buying.
