How to Contact Ulta Beauty Customer Service and Their Return Policy

Ulta Beauty prioritizes customer service. If you have a question or need help with a product, there are several ways to reach out. This article outlines how to contact Ulta Beauty customer service and provides an overview of their return policy.

Contacting Ulta Beauty Customer Service

Phone Support

If you'd like to speak with a customer service representative, call their helpline:

Customer Service Hotline: 1-866-983-8582

Phone support is available Monday through Sunday from 7 am to 11 pm (CST). Have your order number or account details ready for assistance.

Email Support

For non-urgent questions or concerns, you can email Ulta Beauty at:

Email: [email protected]

Include detailed information to help customer service assist you effectively. Expect a response within a few business days.

Live Chat

Ulta Beauty offers a live chat feature on their website. To chat with a customer service representative:

Visit the Ulta Beauty website (www.ulta.com).
Scroll to the bottom and click on the "Help" link.
In the "Contact Us" section, click the "Chat Now" button.

Live chat is available Monday through Sunday from 7 am to 11 pm (CST).

Ulta Beauty Return Policy

Ulta Beauty has a customer-friendly return policy. Here's a summary:

In-store Returns: If purchased at a store, return items to any Ulta Beauty location within 60 days. Bring your original receipt or packing slip and the card used for purchase.
Online Returns: For online purchases, return items via mail. To do this:
1. Log in to your Ulta Beauty account.
2. Go to the "Order History" section.
3. Select the order and items for return.
4. Print the prepaid return label and return authorization form.
5. Pack items securely and attach the return label.
6. Drop off the package at a postal service location.
Ulta Beauty deducts \$5.95 from your refund for using their prepaid return label. If you use another shipping method, you will pay for return shipping.
Product-specific Exceptions: Some products can't be returned due to hygiene and safety reasons. Items like fragrances, hair brushes, and opened skincare cannot be returned. Additionally, items from promotional bundles may require the full bundle to be returned.

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