How to Contact Tractor Supply Company Customer Service and Return Policy

Tractor Supply Company is a retail chain that serves farmers, ranchers, and rural homeowners. If you need to contact customer service or return a product, this article provides clear information on how to do so.

Contacting Tractor Supply Company Customer Service

Tractor Supply Company offers several ways to reach their customer service team to assist you promptly.

1. Phone Support

   • You can contact Tractor Supply Company's customer service by calling their toll-free number at 1-877-718-6750.
   • Customer service is available Monday through Saturday, from 7 AM to 9 PM CST, and Sundays from 8 AM to 7 PM CST.

2. Online Customer Service

   • Tractor Supply Company has an online customer service platform where you can submit your questions or issues through a form on their website.
   • To access this, visit the Tractor Supply Company website and click on the "Customer Solutions" tab. Select the "Contact Us" option.
   • Fill out the required information in the form and provide details about your inquiry. Their customer service team will respond as soon as possible.

3. Live Chat

   • Another way to communicate with customer service is through their live chat feature.
   • Visit their website, select the "Customer Solutions" tab, and find the live chat option to start a conversation with a representative.

Tractor Supply Company's Return Policy

Tractor Supply Company has a structured return policy allowing customers to return or exchange most items within a specific timeframe.

1. General Return Policy

   • Returns are accepted within 30 days of the purchase date, with valid proof of purchase (receipt or packing slip) and the item in its original condition.
   • Returns with a receipt are refunded in the original form of payment. If you don’t have a receipt, you might receive store credit at the current selling price.
   • This policy applies to both physical store locations and online purchases.

2. Return Exceptions

   • Certain items are not eligible for return, including:
     • Hazardous materials, such as chemicals and propane
     • Firearms and ammunition
     • Livestock and pet food
     • Plants and seeds
     • Outdoor power equipment and engines
   • Exceptions may vary due to local regulations. Check with customer service for specifics regarding your purchase.

3. Online Returns

   • For online purchases, you can return items by mail using the provided return label, which incurs a return shipping fee deducted from your refund.
   • Alternatively, return items to any Tractor Supply Company store free of charge. Bring your item and the packing slip.

4. Defective or Damaged Items

   • For defective or damaged items, contact customer service immediately.
   • For online purchases, customer service will help you with the return process and may provide a prepaid return label or arrange pickup.
   • For in-store purchases, bring the item and receipt to the store for assistance.

It is advisable to review the return policy before making a purchase to ensure a smooth return or exchange process.