Tommy Hilfiger's Return Policy
Looking to refresh your wardrobe with stylish clothing? Tommy Hilfiger offers quality apparel, but sometimes a purchase may not meet your expectations. Knowing Tommy Hilfiger’s return policy can help ensure a smooth return process.
The Basics of Return
Tommy Hilfiger accepts returns of unworn, unwashed, and defective items within 30 days of purchase. Ensure the products have all original tags and packaging. A receipt or order confirmation is necessary for processing the return.
Online Purchases
If you bought your item online, returning it is easy. You can return orders by mail or at a Tommy Hilfiger store. Follow these steps:
- Fill out the return form that came with your shipment.
- Pack the item securely in its original package and include the return form.
- Affix the prepaid shipping label included with your package. If lost, obtain a new label on Tommy Hilfiger’s website.
- Drop off the package at a location accepting the courier indicated on the return label, usually UPS or USPS.
In-Store Purchases
For items purchased in-store, return them to a Tommy Hilfiger location. Bring the item and the original receipt. Store staff will assist with the return. In-store purchases must be returned at a store.
Refunds
After processing your return, Tommy Hilfiger will issue a refund to the original payment method. This may take several days to appear in your account, depending on your bank or credit card issuer. Note that shipping fees are non-refundable, unless the item was defective or the wrong one was sent.
Exchanges
Currently, Tommy Hilfiger does not offer direct exchanges. Instead, return the undesired item and place a new order for the desired product. This process is seamless, particularly when shopping online.
Exceptions and Exclusions
Some items may be ineligible for returns or exchanges, such as final sale merchandise. Be sure to check the terms and conditions of your items at the time of purchase. Promotions and seasonal sales may also have different policies, so stay updated.
With a clear return process, Tommy Hilfiger prioritizes customer satisfaction. If you need to make a return, you can do so easily and confidently. For details on the return policy or to initiate a return, visit the Tommy Hilfiger website at Tommy Hilfiger.
