Things Remembered Return Policy

A clear return policy can influence a purchase decision. Things Remembered, a popular personalized gift store, values customer satisfaction and offers a straightforward return policy.

General Return Policy

Things Remembered makes returns easy for customers. You can return any non-engraved or non-personalized items within 60 days of purchase for a full refund or exchange. Personalized or engraved items can only be returned if they are damaged or defective.

To return an item, you can visit a Things Remembered retail location or send it back by mail. For mail returns, include a copy of the original packing slip and a completed return form, available on the Things Remembered website. Return shipping costs will be deducted from your refund unless the item is damaged or defective.

You can initiate a return by contacting Things Remembered's customer service at [email protected] or by phone at 1-866-902-4438. It's advisable to notify them about your return for a smoother process.

Online Purchases

The return policy applies to items purchased through the Things Remembered website as well. You may return the item to any retail location or mail it back. If returning online purchases in-store, bring the original packing slip and the credit card used for the purchase.

When returning by mail, follow the same steps as in the general return policy. Customers are responsible for return shipping costs unless the item is damaged or defective.

Holiday Return Policy

For the holiday season, Things Remembered extends the return timeline. Items purchased between November 1 and December 31 can be returned until January 15 of the following year. This policy offers added flexibility for holiday gift recipients.

Things Remembered aims to provide a simple and hassle-free return experience. With a 60-day return window for non-engraved items and the ability to return both in-store and via mail, customers can shop with confidence. For questions or assistance, reach out to their customer service team at [email protected] or call 1-866-902-4438.