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Theory's Return Policy: A Friendly Guide to Hassle-Free Shopping

Shopping for clothes is supposed to be fun. Sometimes, the jeans you bought online don’t fit as expected, or the sweater color isn’t what you imagined. No worries! Theory offers a customer-friendly return policy to keep your shopping experience joyful and stress-free.

Written by

Ben Larson

Published onSeptember 2, 2024

RSS Blog

Theory's Return Policy: A Friendly Guide to Hassle-Free Shopping

Understanding the Basics

Theory allows you to return most items within 30 days of the original purchase. The items must be unworn, unwashed, and have all the original tags attached. This ensures that the products remain in their original condition.

Special Considerations for Sales

What about discounted items? Theory allows returns on most sale items, but if you buy items marked as "Final Sale," those cannot be returned.

Complimentary Returns for U.S. Shoppers

Theory offers complimentary returns on all U.S. orders. They provide a prepaid shipping label so you can send back unwanted items at no cost. International shoppers may need to pay for return shipping, but Theory's customer service team is available to assist with the process.

Easy Online Returns

To start your return, visit Theory's website and follow their user-friendly return process. You'll need your order number and ZIP code to begin.

Swift Refund Process

Once your return is processed, you will receive an email confirmation. Typically, your refund is processed within 3-5 business days, depending on your bank or card issuer.

Accessible Customer Service

Theory's customer service team is available to help with any questions or concerns. Whether you need assistance with your return or have other inquiries, you can reach out via email or phone.

Sustainable Shopping with Theory

Theory is committed to sustainable practices. The brand focuses on creating timeless pieces while encouraging responsible shopping. When you shop with Theory, you are making choices that contribute to a more sustainable fashion future.

Visit Theory Online

Before you shop, check out Theory's website at www.theory.com for their latest collections and details on their return policy.

Thank you for considering Theory for your fashion needs. Happy shopping!

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