The Return Policy of The Yankee Candle Company
The Yankee Candle Company is a well-known choice for candle enthusiasts. They offer a variety of scents and high-quality products. What should you do if you're not satisfied with your purchase or need to make a return? This article explores the return policy of The Yankee Candle Company, including details on their holiday return policies.
Website: The Yankee Candle Company
General Return Policy
The Yankee Candle Company aims for customer satisfaction with every purchase. If you are not completely happy with your order or have received a defective or incorrect item, you can return it within 30 days of delivery. Follow these steps to initiate a return:
- Contact Customer Service: Reach out to the customer service team via phone or email to inform them of your return. Contact details are available on their website.
- Pack the Item: Carefully pack the item in its original packaging, ensuring it is securely sealed.
- Return the Item: Send the package to: The Yankee Candle Company
Returns Department
345 Whitney Ave, Suite 101
Holyoke, MA 01040, USA
Keep in mind that you are responsible for the cost of return shipping unless the return is due to an error by The Yankee Candle Company. Items purchased online cannot be returned in-store, and vice versa.
Refund and Exchange
Once your return is received and inspected, The Yankee Candle Company will process your refund or exchange. If you request a refund, the amount will be credited back to your original payment method within a reasonable time. If you choose an exchange, you will receive the replacement item after processing your return.
Holiday Return Policy
During the holiday season, The Yankee Candle Company offers an extended returns period for holiday purchases. Items bought as gifts between November 1st and December 31st can be returned by January 31st of the following year.
This policy allows for worry-free shopping, knowing there's extra time for returns. Items returned under the holiday policy must still follow the general return guidelines.
Customer Service
The Yankee Candle Company provides excellent customer service. If you have any questions or need help with your return, you can contact their customer service team:
- Phone: 1-877-803-6890
- Email: [email protected]
Feel free to reach out with any return-related concerns.
The Yankee Candle Company has a clear and customer-friendly return policy. With a 30-day return window and an extended holiday return option, they prioritize customer needs. If you're unhappy with your purchase, follow the outlined steps and contact their dedicated customer service team. Happy candle shopping!
