The Return Policy of The Donna Karan Company

The Donna Karan Company, known for its luxury fashion brand DKNY, offers a customer-friendly return policy. This policy ensures easy returns and exchanges for its customers. Understanding their return policy can save you time and provide peace of mind.

General Return Policy

The Donna Karan Company allows customers to return or exchange items within 30 days of the purchase date. To qualify, items must be unused, unwashed, and in original condition with all tags attached. Some restrictions apply to specific products, such as swimwear, lingerie, and fragrance items, due to hygiene concerns.

Online Returns

For items purchased through the Donna Karan website (dkny.com), returns can be processed by mail or at any Donna Karan company store. Follow these steps to initiate an online return:

1. Visit the Donna Karan website and go to the "Returns & Exchanges" section found at the bottom of the homepage.
2. Click on "Start a Return/Exchange" and enter the required information, including your order number, email address, and postal code.
3. Select the item(s) you want to return or exchange, and choose your return method: mail or in-store.
4. If you choose mail, you will receive a prepaid shipping label for returns. The return shipping fee will be deducted from your refund.
5. After receiving the returned item(s) in the specified condition, the Donna Karan Company will process your refund promptly.
6. For in-store returns, bring the product(s) and the original invoice or order confirmation to any Donna Karan company store. Staff will assist you with the return or exchange.

In-Store Returns

For items bought at a physical Donna Karan store, the process is simple. Go to the store where you made the purchase and bring the item(s) along with the original receipt or order confirmation. Staff will check the item(s) against the return policy and process the refund or exchange as needed.

Holiday Return Policy

During the holiday season, the Donna Karan Company extends its return policy. Purchases made between November 1 and December 31 can be returned or exchanged until January 31 of the following year. This extended policy encourages confidence in holiday shopping.

Customer Service

For questions or assistance with returns or exchanges, the Donna Karan Company has a dedicated customer service team. You can contact them through the following methods:

• Phone: Call their customer service hotline at 1-800-231-0884 during operating hours for quick assistance.
• Email: Reach out via email at [email protected] for a timely response.

Additionally, the Donna Karan website offers a comprehensive FAQ section with answers to common questions about returns, exchanges, shipping, and more.

Knowing the return policy of The Donna Karan Company helps ensure a smooth experience if you need to return or exchange an item. Following the guidelines and contacting customer service when needed makes the process efficient. Happy shopping!