How to Contact The Buckle Customer Service and Return Policy
This article provides clear information on how to contact The Buckle's customer service and details about their return policy.
Contacting The Buckle Customer Service
The Buckle offers several ways to connect with their customer service representatives:
-
Phone - To reach The Buckle's customer service directly, call their toll-free number at 1-800-607-9788. This line is available Monday through Friday, from 8:00 am to 5:00 pm CST.
-
Email - For written communication, email The Buckle's customer service team at [email protected]. Expect a response within one to two business days.
-
Live Chat - The Buckle has a live chat feature on their website. Click the live chat button at the bottom right corner to engage with a customer service representative in real-time.
-
Other Methods - You can also reach out to The Buckle through their website's contact options.
The Buckle's Return Policy
Understanding The Buckle's return policy is essential before making a purchase. Here are the main points to keep in mind:
-
In-Store Returns and Exchanges - Online purchases can be returned or exchanged in a physical store within 60 days of the original purchase date. Bring the original receipt or packing slip and ensure items are in their original condition. Returns without a receipt may be accepted at The Buckle's discretion.
-
Online Returns - For online purchases, you can return items by mail. You may also choose The Buckle's In-Store Pickup option where available. The return window is 60 days from the purchase date.
-
Return Shipping - You are responsible for return shipping costs unless the return is a result of an error by The Buckle. It’s advised to use a trackable shipping method.
-
Refunds - Refunds are processed using the same payment method as the original purchase. Note that refunds exclude shipping charges from the original transaction.
-
Exclusions - Certain items cannot be returned or exchanged, including final sale items, swimwear, undergarments, and pierced earrings for hygiene reasons. Items marked "online only" must be returned by mail and cannot be returned in-store.
Be aware that The Buckle's return policy may change, especially during sales or special events. Check their website or contact customer service for the latest information.
