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Lost Baggage Policy from TAP Air Portugal

Losing your luggage while traveling can be a frustrating experience. TAP Air Portugal has developed a detailed lost baggage policy to help passengers navigate this situation effectively.

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Published onSeptember 24, 2024
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Lost Baggage Policy from TAP Air Portugal

Losing your luggage while traveling can be a frustrating experience. TAP Air Portugal has developed a detailed lost baggage policy to help passengers navigate this situation effectively.

Lost Baggage Policy

What should you do if your baggage is lost? Here are the steps to follow:

  1. Report the Loss: Report your missing baggage immediately. Go to the TAP Air Portugal Lost & Found desk at the airport or contact the Baggage Assistance Department through telephone or email. Provide all relevant information, including your flight details and a description of the lost items.

  2. Property Irregularity Report (PIR): TAP staff will assist you in completing a Property Irregularity Report at the airport. This report is essential, as it serves as proof of your claim and provides a reference number for tracking your inquiry.

  3. Baggage Tracing and Recovery: After reporting the loss, TAP Air Portugal will use a specialized system to track your baggage. They will make every effort to locate your belongings and return them to you quickly.

  4. Compensation and Reimbursement: If your luggage is not recovered, TAP Air Portugal has a compensation policy. Compensation amounts are determined based on either the Weight Concept or the Piece Concept, depending on your route and ticket terms.

Contact TAP Air Portugal

If your baggage is lost or if you have questions about the lost baggage policy, you can reach TAP Air Portugal through the following channels:

  • Baggage Assistance Department:

    • Phone: +351 21 843 11 00 (Portugal) or other location-specific numbers listed on the TAP Air Portugal website.
    • Email: [email protected]
  • Airport Lost & Found Desk: For immediate assistance or to report a lost item in person, visit the TAP Air Portugal Lost & Found desk at the airport.

TAP Air Portugal offers various resources on their website to assist passengers with lost baggage. Here are some helpful links:

TAP Air Portugal is committed to helping passengers resolve baggage issues and ensure a smoother travel experience.

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