How To Return My Car To Subaru
Returning a car to Subaru can be a complex process. Knowing the details around this can help you navigate any challenges that may arise.
Buyer's Remorse or Changed Circumstances
It is vital to differentiate between returns due to car faults and those based on personal decisions. If the return relates to mechanical issues covered under warranty, Subaru generally follows a straightforward process to address customer satisfaction.
For returns not related to defects, the process becomes more complicated. The auto industry differs from retail in that cars are major investments that lose value rapidly. A returned car cannot be sold as new again. Thus, Subaru's return policy is not as accommodating for cases of buyer's remorse.
Subaru's Return Policy – What You Need to Know
Subaru does not have a consistent nationwide return policy for personal reasons. The policy can differ greatly among dealerships and the state where the vehicle was purchased.
Some dealerships might permit returns within a limited period, given that the car has not surpassed a specific mileage and remains in its original condition. These programs may refer to 'return or exchange programs' and are primarily dealership-specific rather than company-wide.
If you plan to purchase a Subaru, ask about the return or exchange policy at your dealership before completing your purchase. Knowing the terms in advance can prevent issues later.
Understanding Return Conditions and Restocking Fees
When returns are allowed, dealerships often impose a restocking fee. This fee can range significantly based on the car's value and dealership policies. It generally covers processing the return and accounts for the car's depreciation.
Additionally, customers may be liable for any damage or excessive wear incurred during their ownership. Reviewing these conditions is crucial, as they directly impact the refund amount.
Next Steps if You Want to Return Your Subaru
If you need to return your Subaru, follow these steps:
- Review your paperwork: Check for any return or exchange policy information.
- Contact the dealership: Speak with the salesperson or manager who facilitated your purchase.
- Examine your car: Ensure your Subaru meets the stipulated terms.
- Negotiate: Be prepared to discuss and negotiate the return terms within dealership policies.
Helpful Resources
- Subaru Customer Service: Subaru Customer Support
- Subaru Car Warranty: Warranty Information
- Contact Your Dealer: Use Subaru's Find a Retailer Tool to reach out to your local dealership directly.
Returning a car is often complicated with various stipulations. As a Subaru customer or potential buyer, understanding these details is crucial. Clear communication with the dealership and thorough familiarity with their policies can facilitate the return process. Always review all terms carefully and stay informed about your options.
