STARK's Hassle-Free Return Policy
STARK Carpet is recognized for its high-quality carpets and rugs. If you are not satisfied with your purchase, STARK offers a hassle-free return policy for your convenience.
Return Policy Details
STARK's return policy allows customers to return purchases within a reasonable timeframe.
- To be eligible for a return, items must be unused, in original condition, and include the original receipt or proof of purchase.
- Custom orders or personalized items are typically not eligible for return.
To start the return process, contact STARK's customer service via email or phone. The team is ready to assist with any questions or concerns.
Special Holiday Return Policy
STARK provides an extended return period during the holiday season.
- Purchases made between November 1 and December 31 can be returned until January 31 of the following year.
- All other conditions of the return policy still apply.
This extended window offers added convenience for gift-givers.
Simplified Return Process
STARK aims to make returns straightforward. Once your return request is approved, follow these steps:
- Pack the item securely to prevent damage during shipping.
- Include the original proof of purchase with the return.
- Use a reliable courier service with tracking and insurance to send the item back.
- Await notification about your refund or exchange once STARK processes the return.
Note that return shipping costs typically fall to the customer unless the return is due to an error on STARK's part.
Contact STARK for Assistance
For questions regarding STARK's return policy, their customer service team is available to help. Reach them via email at [email protected] or by phone at 1-800-398-5694.
STARK Carpet prioritizes customer satisfaction. Their hassle-free return policy and special holiday return policy contribute to a positive shopping experience.
