Contacting Spencer's Customer Service and Return Policy

Spencer's is a popular retail brand known for a wide range of novelty gifts, apparel, and accessories. The company prioritizes excellent customer service. If you have questions about products, need order assistance, or want to return or exchange an item, Spencer's customer service team is ready to help.

Contacting Spencer's Customer Service

To reach Spencer's customer service, you have several options:

1. Phone Support

You can call Spencer's customer service at 1-800-762-0419. Representatives are available Monday through Friday, from 8:30 AM to 5:00 PM EST.

2. Email Support

For written inquiries, email Spencer's at [email protected]. Include detailed information to help the team assist you. Expect a response within 24 to 48 hours.

3. Live Chat

For immediate assistance during business hours, you can use the live chat option on the Spencer's website. Click the "Chat" button at the bottom right corner to connect with a representative.

4. Other Contact Methods

You can also reach Spencer's customer service through their direct messaging on their social media accounts.

Return Policy

Spencer's has a flexible return policy that allows customers to return or exchange products. Here are the key points:

• Timeframe: Returns or exchanges should be initiated within 30 days of purchase, applicable to both online and in-store purchases.

• Condition of the Item: Items must be in original condition with all tags and packaging. Damaged or used items may not be accepted.

• Proof of Purchase: Provide proof of purchase, such as a receipt, packing slip, or order confirmation email.

• Refund Method: Refunds are issued in the same form of payment used for the original purchase. Credit or debit card refunds go back to that card, while cash purchases are refunded in cash.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error by Spencer's or if the item is defective.

• In-Store Returns: For in-store purchases, items can be returned or exchanged at any Spencer's location within the 30-day window. Bring the item and proof of purchase.

• Non-returnable Items: Some items are non-returnable for hygiene and safety reasons, such as body jewelry, intimate apparel, swimwear, and face masks.

These guidelines reflect Spencer's general return policy, but exceptions or changes may occur on a case-by-case basis.

For a hassle-free return or exchange, review the complete return policy on Spencer's official website or contact their customer service team for specific questions.