Shoe Carnival Return Policy

Shoe Carnival offers a wide variety of shoes for men, women, and children. With their selection and affordable prices, many people choose to shop here. Occasionally, customers may need to return or exchange a purchase. This article outlines Shoe Carnival's return policy and any special holiday policies.

General Return Policy

Shoe Carnival has a 60-day return policy for all purchases made in-store or online. If you changed your mind, received the wrong size, or are not satisfied, you can return the item.

To be eligible for a return:

The item must be in its original condition and packaging.
All tags must be attached.
Returns without a receipt or proof of purchase may receive store credit.

Refunds will be issued using the original payment method. If you paid by credit or debit card, the refund goes to the same card.

Items bought online cannot be returned in-store. The return process must be initiated online, where Shoe Carnival provides a pre-paid return label for convenience.

Special Holiday Return Policy

During the holiday season, Shoe Carnival may extend their return policy to accommodate gift-givers. While details may vary, the return window often increases, allowing customers to make holiday purchases with confidence that items can be returned or exchanged if necessary.

For the latest information on holiday policies, check the website or contact customer service.

Contacting Shoe Carnival Customer Service

For questions or concerns about the return policy, Shoe Carnival's customer service team is available. You can reach them via:

Customer Service Phone Number: 1-800-430-SHOE (7463)
Customer Service Email: [email protected]

Having your order details ready will help ensure prompt assistance.

Shoe Carnival offers a clear and customer-friendly return policy. With a 60-day return window, you have ample time to decide on your purchase. During the holiday season, the policy is often extended for gift purchases. Contact customer service if you need assistance with returns. Happy shopping!

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