Sam Ash Music Return Policy

Sam Ash Music provides a clear return policy to ensure customer satisfaction. This policy applies to both in-store and online purchases, making returns and exchanges straightforward.

In-Store Returns

If you purchased an item at a Sam Ash Music store, you can return or exchange it within 45 days of the original purchase date. To process your return, ensure that the product is in its original condition, including all packaging and accessories. It is also necessary to bring your receipt.

Online Returns

For online purchases, you have 60 days to initiate a return or exchange. The item must be in its original condition, with all packaging and accessories included.

To start an online return, visit the Sam Ash Music website and go to the "Returns" section. Follow the detailed instructions provided and complete the return authorization form. Print and include this form with your return package.

Special Holiday Return Policy

Sam Ash Music offers a special holiday return policy. For items bought between November 1st and December 31st, returns and exchanges are accepted until January 31st of the following year. This policy provides extra flexibility for holiday shopping.

Customer Service

For questions or concerns regarding returns, the customer service team is available to help. You can reach them at:

Email: [email protected]
Phone: 1-800-472-6274

Their knowledgeable staff can assist you with the return process, exchanges, and general product information.

Sam Ash Music's return policy is designed to provide a hassle-free experience for returns and exchanges. With generous time frames and special provisions for the holiday season, you can shop confidently. If you need assistance, the customer service team is ready to help.