How to Contact Sally Beauty Customer Service and Return Policy

Sally Beauty offers a wide range of beauty products and accessories. If you have questions or concerns about your purchase, their customer service team is available to assist you. This article provides clear information on how to contact Sally Beauty customer service and details about their return policy.

Contacting Sally Beauty Customer Service

You have several options to reach Sally Beauty customer service:

1. Phone: Call Sally Beauty customer service at 1-866-234-9442. This allows you to speak directly with a representative.

2. Live Chat: Use the live chat feature on their website to converse with a customer service agent in real-time. Look for the chat icon on the bottom right corner of the page to start a session.

3. Email: Send an email by visiting the “Contact Us” page on their website. Fill out the contact form with your name, email, subject, and message. You will receive a response via email.

Sally Beauty Return Policy

Familiarizing yourself with Sally Beauty's return policy can help make the return process smooth. Here are the key points:

1. Timeframe: Returns and exchanges are accepted within 30 days of purchase. Some items may have specific return timeframes, so check product descriptions for details.

2. Condition of the Item: Items must be in their original, unopened condition with all packaging intact to be eligible for return. Used or opened items may not be returned for hygiene reasons.

3. Proof of Purchase: Keep your proof of purchase, like a sales receipt. It is required for processing returns and exchanges.

4. Return Method: You can return items to a Sally Beauty store or by mail. For in-store returns, bring the item and proof of purchase to the nearest location. For mail returns, follow instructions on the Sally Beauty website or contact customer service.

5. Refund and Exchange: Refunds will be issued to the original payment method within a reasonable timeframe. For exchanges, visit a store to exchange the item for another of equal value.

6. Non-Returnable Items: Some items, including final sale products, gift cards, and specific hair appliances, cannot be returned. Always check the product description and reach out to customer service if uncertain.

Sally Beauty customer service is ready to assist with any questions or concerns regarding their return policy.