How to Contact Ross Stores Customer Service and What is Their Return Policy
Ross Stores, Inc., known as Ross Dress for Less, is a well-known retail chain that offers clothing, accessories, home goods, and more at discounted prices. With a vast network of locations across the United States, the company aims to provide quality customer service for a satisfactory shopping experience. This article details how to contact Ross Stores customer service and outlines their return policy.
Contacting Ross Stores Customer Service
What are the ways to reach Ross Stores customer service? Here are the available contact methods:
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Phone: The most direct way to contact customer service is by phone. Call their toll-free number at 1-800-335-1115. This service is available Monday through Friday from 8:30 am to 5:30 pm PST.
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Online Form: Customers can also use the online form to connect with customer service. Visit the Ross Stores website and go to the "Contact Us" page. There, you will find a submission form to provide your contact information, reason for reaching out, and your message. Expect a response from their team within a reasonable time frame.
Ross Stores Return Policy
What should you know about the return policy at Ross Stores? Here is an overview:
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Time Frame: Returns are accepted within 30 days of purchase for eligible items. Different return windows may apply to items bought during the holiday season.
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Condition of Items: Items must be in their original condition, with all tags intact. They should be unworn, undamaged, and unused.
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Proof of Purchase: A valid proof of purchase is necessary for returns. Keep your receipt or other proof of purchase handy in case you need to return or exchange an item.
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Refund Method: If your return is approved, refunds will be issued in the original form of payment. If you paid with a credit card, the refund will go back to that card. Cash payments may be refunded in cash or as store credit.
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Exclusions: Some items may be marked as non-returnable or final sale. This typically includes clearance items and certain categories like undergarments and earrings for hygiene reasons.
It is important to check specific details and exceptions, as they may vary by location and individual circumstances. Reviewing the return policy on the Ross Stores website or contacting their customer service team directly is advisable for any specific inquiries.
