Rakuten Kobo's Return Policy: Hassle-Free Returns and Special Holiday Policy
Rakuten Kobo is a leading e-commerce company that specializes in e-books and e-readers. They prioritize customer satisfaction with a clear and straightforward return policy. This article provides essential details about Rakuten Kobo's return policy, including special holiday provisions and customer service contact information.
Rakuten Kobo's General Return Policy
Rakuten Kobo recognizes that customers may sometimes change their minds or experience issues with purchases. To assist customers, Rakuten Kobo offers a fair return policy. You can initiate a return within 30 days of the original purchase date if the product does not meet your expectations or is defective.
To qualify for a return, the item must be undamaged and free of signs of misuse. It should be in its original packaging along with all accessories, manuals, and supplementary items included with the purchase. Returns are accepted for the following reasons:
- Defective product
- Incorrect product received
- Change of mind
To begin the return process, follow these steps:
- Contact Rakuten Kobo's customer service via email at [email protected] or by phone at 1-800-368-5390.
- Provide your order details, including the purchase date, order number, and reason for the return.
- Rakuten Kobo's customer service team will assist you with the return process and may provide a return shipping label if necessary.
- Package the item securely, affix the return shipping label, and send it back to Rakuten Kobo.
After receiving the returned item, Rakuten Kobo will inspect it to confirm it meets the return policy criteria. Once approved, they will process a refund to your original payment method. Note that shipping and handling fees are non-refundable unless the return results from an error on Rakuten Kobo's part.
Rakuten Kobo's Special Holiday Return Policy
During the holiday season, Rakuten Kobo understands the challenges of gift-giving, especially with electronic devices. To ease concerns, they offer an extended return window. For gifts purchased between November 1 and December 31, customers can initiate a return until January 31 of the following year. This extended period provides greater flexibility for recipients to exchange or return items if necessary.
Rakuten Kobo's customer service team is efficient and responsive to customer inquiries and issues. If you have questions or need further assistance with your return, you can reach out to their customer service team using the information provided earlier.
Rakuten Kobo's return policy gives customers confidence in their purchases. With a straightforward return process and extended holiday return option, Rakuten Kobo prioritizes customer satisfaction and is ready to assist you every step of the way.
