Quick Guide to Xfinity Customer Support Phone Numbers
Getting in touch with Xfinity customer support should be simple and direct. This guide breaks down the contact numbers for different regions and explains what to expect when you call.
General Support Contact
The main Xfinity customer service number is 1-800-XFINITY (1-800-934-6489). This number works 24/7 and serves as the first point of contact for all customers across the United States.
Regional Support Numbers
Northeast Region
- States: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut
- Phone: 1-855-553-4872
- Hours: Monday to Sunday, 8 AM to 9 PM ET
Mid-Atlantic Region
- States: New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia
- Phone: 1-855-638-2855
- Hours: Monday to Sunday, 8 AM to 9 PM ET
Southeast Region
- States: North Carolina, South Carolina, Georgia, Florida, Tennessee
- Phone: 1-855-669-8500
- Hours: Monday to Sunday, 8 AM to 9 PM ET
Midwest Region
- States: Michigan, Illinois, Indiana, Ohio
- Phone: 1-866-963-0004
- Hours: Monday to Sunday, 8 AM to 9 PM CT
West Region
- States: California, Washington, Oregon, Colorado, Utah
- Phone: 1-855-838-4647
- Hours: Monday to Sunday, 8 AM to 9 PM PT
Tips for Faster Service
- Keep your account number ready before calling
- Note down any error messages you see
- Call during off-peak hours (early morning or late evening)
- Have a recent bill nearby for reference
Alternative Contact Methods
While phone support remains the most direct way to get help, Xfinity offers other contact options:
- Online chat: Visit xfinity.com/support
- Social media: @XfinitySupport on Twitter
- Xfinity Store: Find a local store at xfinity.com/local/store-locator
What to Expect When Calling
When you call Xfinity support, you'll first reach an automated system. Press 0 or say "representative" to speak with a person. The average wait time varies between 5-15 minutes, depending on the time of day and current call volume.
Before You Call
Make sure to:
- Check if there's a known outage in your area
- Restart your equipment if you're having technical issues
- Write down specific questions or problems
- Have your service address and PIN ready
- Set aside at least 30 minutes for the call
This information helps make your support experience smoother and more efficient. Keep this guide handy for future reference when you need to contact Xfinity customer support.
