Pure Romance Return Policy and Extended Holiday Return Policy

Pure Romance specializes in adult products, including relationship enhancement accessories, bath and beauty items, and lingerie. Customers may need to return or exchange their products. This article details Pure Romance's return policy and whether they offer an extended holiday return policy.

Pure Romance Return Policy

Pure Romance has a clear return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 90 days of receipt for a refund or exchange. Here are the key points:

Condition of the Item: Items must be unopened and unused. Returns of opened or used items cannot be accepted due to the personal nature of the products.
Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required to initiate a return. Without it, Pure Romance may refuse the return.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or an error by Pure Romance. Using a trackable shipping method is advisable.
Refund Process: After receiving the returned item, Pure Romance will inspect it and process the refund or exchange promptly. Refunds will be issued to the original payment method.

Extended Holiday Return Policy

Many retailers offer extended return policies during the holiday season. Pure Romance does not specifically mention such a policy, meaning the standard 90-day return policy still applies.

Consider the timing of your purchases if you're buying gifts. To accommodate potential returns or exchanges, it's best to shop well in advance so that items are within the standard 90-day return window.

Exceptions and Special Circumstances

While the return policy is straightforward, exceptions may apply. In special cases, contact Pure Romance's customer service for help if:

Damaged or Defective Products: If you receive a damaged or defective item, Pure Romance will replace it at no extra cost. Contact customer service within 30 days of receipt.
Incorrect Order: If you receive an incorrect item due to an error by Pure Romance, they will send the correct item without charge. Contact customer service within 30 days to resolve this issue.

Pure Romance aims to provide convenience and satisfaction with their return policy. Customers can return or exchange items within the specified conditions. It is wise to shop early during the holiday season to comply with the return window. For any exceptions or issues, contacting customer service is recommended.

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