ProSource Wholesale Return Policy
ProSource Wholesale has a clear return policy to assist customers who need to return products. The policy aims to make the return process straightforward and efficient.
Understanding the Return Policy
ProSource Wholesale allows returns if you are not satisfied with your purchase or if the product is defective. You can request a return within 30 days of the purchase date. The item must be unused, in its original packaging, and in good condition for resale.
To initiate a return, contact their Customer Service department. While specific contact details are not provided on their website, you can find various contact forms and store locators to help you get in touch.
It’s important to know that ProSource Wholesale primarily serves trade professionals and requires a ProSource membership to purchase products. Their return policy caters to these professionals while still offering customer service to individual buyers.
Special Holiday Return Policy
ProSource Wholesale has a special return policy during the holiday season for added convenience. While specific details might not be available on their website, it’s advisable to contact Customer Service for the latest information regarding the holiday return policy.
Returning a Product
To request a return, follow these steps:
- Contact ProSource Wholesale's Customer Service department via the provided email or phone number.
- Explain the reason for the return and include any necessary details.
- Customer Service will guide you and provide a Return Merchandise Authorization (RMA) number.
- Pack the product securely in its original packaging, including all accessories and paperwork.
- Attach the RMA number to the package.
- Ship the package back to the designated ProSource Wholesale address.
Refunds and Exchanges
After receiving the returned product, ProSource Wholesale will inspect it to confirm it meets return policy criteria. Once approved, you can choose between a refund or an exchange. The refund method will depend on the original payment and ProSource Wholesale's discretion.
Customers are responsible for shipping costs when returning a product, unless the return is due to an error by ProSource Wholesale.
ProSource Wholesale's return policy aims to provide satisfaction for their customers. Although the focus is on trade professionals, they are committed to offering good service to individual customers as well. For accurate details regarding ProSource Wholesale's return policy, it is best to contact their Customer Service department directly.
