Payless Return Policy: Hassle-Free Returns and Extended Holiday Returns

If you need to return or exchange an item purchased at Payless, the process is straightforward and customer-friendly. Payless also offers an extended return policy during the holiday season.

General Return Policy

Payless permits returns or exchanges within 60 days of purchase. To qualify for a return or exchange:

The item must be unworn.
It should be in its original packaging.
It must be accompanied by the original receipt.

Payless stores accept returns and exchanges for items bought in-store and online.

To return an item purchased in-store, bring it back to the store with the original receipt. A store associate will process the return and issue a refund to the original payment method. If exchanging, you can select a suitable replacement at the store.

For online purchases, begin the return process on the Payless website. Log into your account, go to the order history, and select the items you want to return. You can then drop off the return package at a Payless store or mail it back with your chosen carrier. Customers are responsible for return shipping costs unless the item received was defective or damaged.

Once Payless receives your returned item, it will be inspected. If it meets the return criteria, a refund will be processed and credited back to your original payment method.

Extended Holiday Return Policy

During the holiday season, Payless extends its return policy. Purchases made from November 1 to December 31 can be returned or exchanged until January 31 of the following year. The same return criteria from the general policy apply to holiday returns.

This extended policy is beneficial for gift-givers and recipients who may need more time to decide if an item suits their needs. Payless aims to enhance the shopping experience during the festive season.

Important Considerations

While Payless offers a customer-friendly return policy, keep these important points in mind:

Clearance items: Clearance merchandise is generally a final sale and cannot be returned or exchanged unless defective or damaged.
Refund processing time: After approval, it may take a few business days for the refund to be processed. Check with your bank or credit card provider for their specific timelines.
Original payment method: Refunds are usually issued to the original payment method. If that method is no longer valid, Payless may issue store credit or a gift card.

By following these guidelines and the return process, you can easily return or exchange items purchased from Payless.

Payless provides a convenient return policy for both in-store and online purchases. With a generous 60-day window for returns and exchanges, customers have ample time to make decisions. The extended holiday return policy adds even more flexibility during the festive season, ensuring a satisfactory shopping experience.

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