How to Contact PACSUN Customer Service and Understand Their Return Policy

PACSUN offers trendy apparel for men and women. Customers may have questions or need assistance regarding purchases and returns. This article provides guidance on contacting PACSUN customer service and understanding their return policy.

Contacting PACSUN Customer Service

PACSUN provides several ways to reach their customer service representatives. Here are the options:

Phone: For direct communication, call PACSUN's customer service at 1-877-372-2786. Have your order number and relevant details ready for quicker assistance.
Live Chat: Use the live chat feature on their website. Look for the "Live Chat" option to start a real-time conversation with a representative.
Email: For non-urgent inquiries, email PACSUN at [email protected]. Include your order number and a detailed description of your issue for effective assistance.
In-Store Assistance: Visit any PACSUN store for help. Store associates can assist you with returns, exchanges, and other inquiries.

PACSUN Return Policy

PACSUN has a customer-friendly return policy. Here are the key points:

Time Limit: Returns are accepted within 30 days of purchase. Initiate the return process within this time for a refund or exchange.
Condition of Items: Items must be in original condition, including tags and packaging. Returns may be declined if items show wear or damage.
Proof of Purchase: Provide proof of purchase, such as a receipt or order confirmation, when returning items.
Refund Method: Refunds are issued in the original form of payment. Shipping fees and discounts are non-refundable.
Returning In-Store: Bring the item and proof of purchase to any PACSUN store for processing.
Returning by Mail: Use the return label included in your shipment. Package the item securely and affix the label before sending it back.

Before returning items, review PACSUN's full return policy on their official website for any additional guidelines.

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