How to Contact Old Navy Customer Service and Their Return Policy

Old Navy is a popular retail clothing brand that offers affordable and stylish apparel. If you have questions or concerns about a recent purchase, you can easily reach out to their customer service team. This article outlines how to contact Old Navy customer service and details about their return policy.

Contacting Old Navy Customer Service

Old Navy provides multiple options to get in touch with their customer service representatives:

1. Phone Support

You can get assistance by calling Old Navy's customer service at 1-800-OLD-NAVY (1-800-653-6289). They are available Monday through Sunday from 7:00 AM to 1:00 AM Eastern Time.

2. Email Support

For written communication, email Old Navy’s customer service team. Visit their official website and find the "Contact Us" page to fill out a form with your inquiry. Provide accurate contact information for a prompt response.

3. Live Chat

Old Navy offers a live chat option for customer support. This allows you to chat with a representative in real-time. Visit their website, locate the live chat option, and start the conversation.

Old Navy Return Policy

Being aware of the store's return policy is important when making a purchase. Old Navy has a clear and customer-friendly return policy:

1. Return Time Frame

Old Navy offers a return window of 45 days for most products. This period starts from the date of purchase and applies to both in-store and online purchases. Certain exceptions may apply for specific items, such as final sale items and swimwear.

2. Return Methods

You can return items purchased online by mail or in-store. If returning by mail, follow the instructions on their website to print a pre-paid shipping label. For in-store returns, bring the original receipt or packing slip.

3. Refund Options

Refunds are issued in the original form of payment. If you paid with a credit or debit card, the refund will be credited back to that card. For cash purchases, you can receive a refund in cash or as a merchandise certificate. For online purchases with multiple payment types, refunds will be credited back proportionally.

4. Exchange Policy

Old Navy allows exchanges at their retail stores. If you need a different size or color, you can exchange it at a store if the item is in stock. For online purchases, exchanges can only be processed through the mail return process.

Contacting Old Navy customer service is straightforward, with options including phone support, email, and live chat. Their return policy features a 45-day return window and several return and refund methods.