How to Contact Neiman Marcus Group Customer Service and Their Return Policy
Neiman Marcus Group is a luxury department store chain that offers a wide range of high-end merchandise, including clothing, accessories, beauty products, and home goods. This article provides clear guidance on how to contact Neiman Marcus Group customer service and details about their return policy.
Contacting Neiman Marcus Group Customer Service
What are the ways to reach Neiman Marcus Group for support?
-
Phone: Call their customer service hotline at 1-888-888-4757. Have your order details ready to make assistance quicker.
-
Email: Use the email form on their website in the "Customer Care" section. Fill in your information and inquiry for a prompt response.
-
Live Chat: Engage with customer service through the live chat feature on their website. Look for the chat option at the bottom right corner of the page.
-
In-Store: Visit a Neiman Marcus Group store for face-to-face assistance. Speak with a sales associate or the customer service desk for help.
When reaching out, provide relevant information such as order numbers and product details to facilitate a swift resolution.
Neiman Marcus Group Return Policy
What should you know about the return policy of Neiman Marcus Group?
-
Timeframe: Most items can be returned or exchanged within 30 days. Some categories, like fine jewelry and altered items, may have different timelines.
-
Condition of the Merchandise: Items must be in their original condition, unworn, and include all tags and packaging. Beauty products must be unused and in their original packaging.
-
Proof of Purchase: A valid proof of purchase is required for returns. This can be a receipt, packing slip, or order confirmation. Refunds or exchanges may be at the company's discretion without proof.
-
Refunds: Eligible refunds are usually issued back to the original form of payment. Processing times vary based on your bank or credit card company.
-
Exclusions: Certain items may not be returnable, including personalized items, final sale merchandise, perishable goods, and products marked "as-is."
Mail returns may incur shipping and handling fees, deducted from your refund. To start a return, use the pre-paid return label from your original shipment or contact customer service for assistance.
Knowing the details of Neiman Marcus Group's customer service and return policy can help ensure a positive shopping experience.
