NAVY EXCHANGE SERVICE COMMAND Return Policy and Extended Holiday Return Policy
The NAVY EXCHANGE SERVICE COMMAND (NEXCOM) provides retail services to members of the United States Navy, Marine Corps, and Coast Guard, as well as their dependents. NEXCOM offers a clear return policy to ensure customer satisfaction.
NEXCOM Return Policy
What is NEXCOM's return process?
Customers can return items within 90 days from the date of purchase if the item is in original condition and packaging, with all tags and labels intact. To return an item, customers need to:
- Bring the item and the original receipt to any NEXCOM location.
- Allow the store associate to inspect the item for its condition and eligibility.
- Choose between receiving a refund in the original form of payment or opting for store credit if the return is approved.
Certain items are exempt from the return policy. These include:
- Final sale items
- Personalized merchandise
- Products that have been used or damaged due to customer misuse or negligence
Additionally, special guidelines may apply to specific categories such as electronics, jewelry, and firearms.
Extended Holiday Return Policy
What happens during the holiday season?
NEXCOM extends its return policy to accommodate the needs of gift-givers and recipients. Items purchased between November 1 and December 24 can be returned until January 31 of the following year.
This holiday return policy follows the same conditions as the standard policy. Items must still be in their original condition, with packaging and tags intact, and accompanied by the original receipt.
How to Ensure a Successful Return
What steps can customers take to make returns easier?
- Retain the original packaging: Keeping the original packaging and tags can expedite the return process.
- Keep the receipt: The original receipt is necessary for processing a return.
- Follow return timeframes: Items must be returned within the specified timeframes: 90 days for standard returns and by January 31 for holiday returns.
- Review the return policy: Familiarizing yourself with the return policy will clarify guidelines and restrictions.
Following these guidelines will help customers have a smooth return or exchange experience at NEXCOM.
