How to Contact Mattress Firm Customer Service and Return Policy

If you have recently made a purchase from Mattress Firm and have any inquiries or need assistance, contacting their customer service is the best way to resolve your concerns. Mattress Firm, one of the largest mattress retailers in the United States, strives to provide excellent customer service to its customers. This article will guide you on how to contact Mattress Firm customer service and explain their return policy.

Contacting Mattress Firm Customer Service

Mattress Firm offers several convenient options for customers to reach their customer service team. Whether you have a question about a specific product, need assistance with an existing order, or have any other concerns, you can choose the method that suits you best.

1. Phone: To speak directly with a customer service representative, you can call Mattress Firm's toll-free number at 1-800-745-2710. The customer service team is available Monday through Friday, from 8:00 am to 8:00 pm CST, and on Saturdays and Sundays from 9:00 am to 6:00 pm CST. Feel free to call them and explain your query in detail.

2. Email: If you prefer a written communication method, you can send an email to Mattress Firm's customer service team. Visit their official website and look for the "Contact Us" section, where you will find an email form. Fill in the required details, including your name, email address, phone number, and a description of your issue or question. Take care to provide accurate contact information so they can respond to your query promptly.

3. Live Chat: Mattress Firm also offers a live chat option on their website. It provides a quick and convenient way to ask questions or resolve concerns in real-time. To access the live chat feature, visit their website and look for the chat icon. Click on it, and you will be connected to a customer service representative who will assist you further.

4. Social Media: Another alternative is to reach out to Mattress Firm through social media platforms. Many companies, including Mattress Firm, have dedicated customer service teams managing their social media accounts. You can find Mattress Firm on popular platforms and send them a direct message or comment on their posts to get their attention. They usually respond promptly on social media.

Mattress Firm Return Policy

Understanding the return policy of a retailer is important before making a purchase. Mattress Firm offers its customers a hassle-free return policy, allowing you to return or exchange a mattress if you are not completely satisfied. Here are some key points to keep in mind:

1. Trial Period

Mattress Firm offers a 120-night sleep trial for most of their mattresses. This trial period allows you to try the mattress in the comfort of your home to ensure it meets your sleep preferences. If you are unsatisfied with the mattress within this trial period, you can initiate a return or exchange.

2. Return Options

If you wish to return or exchange a mattress, Mattress Firm provides two options:

a. In-store Returns: You can return or exchange your mattress at any Mattress Firm store location near you. Visit their website and use the store locator to find the nearest store. Take the mattress, along with the original receipt, to the store, and they will provide assistance with the return or exchange process.

b. Pickup by Mattress Firm: Alternatively, you can request Mattress Firm to arrange a pickup of the mattress from your home. Contact their customer service and inform them about your intention to return the mattress. They will provide specific instructions and schedule a pickup at your convenience.

3. Refund Process

Upon the completion of the return process, Mattress Firm will issue a refund to the original form of payment. It may take a few business days for the refund to reflect in your account.

4. Exceptions

While Mattress Firm has a generous return policy, it is essential to note that certain exceptions may apply. For example, adjustable bases, bed frames, and pillows are typically non-returnable due to sanitary reasons. Therefore, it is advisable to check the return policy specific to the product you are purchasing.

Contacting Mattress Firm customer service is straightforward and easy. Take advantage of the sleep trial period and available return options to ensure you find the perfect mattress for a good night's sleep.