How to Contact MARSHALLS Customer Service and Their Return Policy

MARSHALLS is a well-known retail store that provides a range of products at competitive prices. Customers may have questions or concerns about their purchases or shopping experience. This article outlines how to contact MARSHALLS customer service and summarizes their return policy.

Contacting MARSHALLS Customer Service

What are the ways to reach MARSHALLS customer service?

Phone: The quickest option is to call MARSHALLS customer service at 1-888-627-7425. Have your order details ready to expedite the process.
Email: For written inquiries, you can email MARSHALLS customer service. Visit their website at www.marshallsonline.com and fill out the contact form on the "Contact Us" page. Expect a response within a few business days.
Live Chat: You can engage in a live chat session with a MARSHALLS representative on their website. Look for the chat feature at the bottom corner of the homepage and follow the prompts to explain your issue.

MARSHALLS Return Policy

What should you know about the return policy at MARSHALLS?

Timeframe for Returns: Items can be returned or exchanged within 30 days from the date of purchase.
Original Condition: Items must be in their original condition with all tags attached. Keep packaging and receipts.
Proof of Purchase: A printed or digital receipt is necessary for returns. If the original receipt is missing, MARSHALLS may assist in locating your purchase using your account details.
Refunds and Store Credit: Refunds are made to the original payment method. Alternatively, store credit is available for future purchases.
Exceptions and Restrictions: Some items may have return restrictions, such as personalized or intimate products. Gift cards are typically non-refundable.

The return policy may vary for online purchases, clearance items, and specific promotions. Review the conditions on the MARSHALLS website or contact customer service for details.

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