How to Contact L Brands Customer Service and Understand Their Return Policy
For customers of L Brands, the retailer behind brands like Victoria's Secret and Bath & Body Works, contacting customer service might be necessary. Whether you need product information, help with an order, or wish to initiate a return, L Brands offers various options. Understanding their return policy is important for a smooth shopping experience. This article explains how to contact L Brands customer service and outlines their return policy.
Contacting L Brands Customer Service
L Brands offers several methods to reach their customer service team. Here are the main options:
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Phone: Call L Brands customer service at 1-800-756-5005. This toll-free number is available to domestic and international customers. Have your order details ready for quicker assistance.
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Email: You can email their customer service team at [email protected]. Include relevant details about your issue to help them assist you effectively. Response times for emails may be longer than for phone inquiries.
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Live Chat: Use the live chat feature on the L Brands website to communicate with a representative in real time. Visit the "Contact Us" or "Help" section and select the live chat option to start.
Understanding L Brands Return Policy
Knowing L Brands' return policy is important when making purchases. Here are the key points:
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Return Timeframe: Customers can return most items within 90 days of purchase. Some products may have different return periods, so check the specific timeframe for the item you want to return.
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Condition of Returned Items: Items must be in original condition with tags attached to be eligible for return. Worn, washed, or damaged items may be refused.
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Proof of Purchase: Keep your receipt or order confirmation, as this documentation may be needed for returns. Without it, L Brands may offer store credit or exchange instead of a refund.
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Return Methods: You can return items in-store or use the prepaid return label included in your package to ship it back. If returning by mail, the return shipping cost will be deducted from your refund.
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Refund Process: After L Brands processes your return, they will issue a refund to your original payment method. The time it takes for the refund to appear in your account may vary based on your payment method and bank processing times.
Review L Brands' return policy for any additional terms specific to your purchase. If you have questions, reach out to their customer service team for assistance.
