Koss Return Policy: Hassle-Free Returns for Your Peace of Mind
Koss values customer satisfaction. Our return policy allows you to shop with confidence, knowing you can return products that don’t meet your expectations. Let’s explore how our return policy works.
Returns Made Easy, Even After Opening the Box
Koss allows returns even after opening the packaging. You can test our products to ensure they meet your needs. Enjoy the exceptional sound quality and comfort without worry.
Our Return Process
Returning a product at Koss is simple. Follow these steps:
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Contact our customer support team: If you are not satisfied with your purchase, reach out for assistance. Our team is ready to help you with the return process.
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Provide necessary details: Have your order number, purchase details, and return reason ready when you contact us.
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Packaging: Securely pack your product in its original packaging. Include all accessories that came with it.
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Shipping: Select a carrier to ship the product back to us. Use a reliable shipping method that provides tracking.
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Refund or replacement: Once we receive your return, we’ll assess the item. Depending on your preference and the product’s condition, we will either issue a refund or send a replacement.
Terms and Conditions
Please note the following terms and conditions:
- Opened products should be returned within 30 days from purchase.
- Products must be in original condition and include all accessories.
- Return shipping costs are not covered by Koss.
Our customer support team is available to answer any questions related to our return policy.
At Koss, we aim to ensure your satisfaction with our products. We want you to enjoy exceptional sound, comfort, and craftsmanship. Our return policy helps you shop confidently.
Visit our website at koss.com to explore our wide range of audio products.
