Kirkland's Return Policy: Everything You Need to Know
If you've purchased something from Kirkland's online or in-store, knowing their return policy is important. Clear information on this topic helps customers have a smooth experience.
Understanding Kirkland's General Return Policy
Kirkland's specializes in home decor products and furniture. Their general return policy allows most items to be returned within 30 days of purchase. For returns, products must be in original condition, unused, and in the original packaging.
Customers can choose between two return options: - Returning the item to a Kirkland's retail store, which saves on shipping costs.
- Contacting customer service for assistance with alternative solutions.
Certain items are not eligible for return, including:
- Clearance items
- Personalized items
- Perishable items
- Final sale items
Special Holiday Return Policy
During the holiday season, Kirkland's has a special return policy. This adjustment supports customers who purchase gifts in advance. Items bought between November 1 and December 24 can be returned until January 31 of the following year.
How to Initiate a Return
Kirkland's offers several options to initiate a return:
To return an item in-store:
- Find the nearest Kirkland's location using their store locator.
- Bring the product, original receipt, and packaging within the return window.
For returns that cannot be made in-store, you can reach customer service at 1-877-541-4855 or by email at [email protected]. Their team is available to assist with the return process.
Exceptions and Additional Information
Several exceptions are important to note:
- If you receive a damaged or defective item, contact customer service within three days of delivery for a quicker resolution.
- Refunds for items purchased with Kirkland's gift cards will be issued as store credit.
Kirkland's may adjust their return policy during special circumstances, such as store-wide sales. Keeping abreast of any changes will help customers navigate the policy smoothly.
Understanding Kirkland's return policy empowers customers to make informed decisions while shopping. Their policy provides ample time for returns, with the convenience of in-store and customer service options. Keep in mind the extended holiday return policy for gifts.
