How to Contact Journeys Customer Service and Return Policy

Are you looking to contact Journeys customer service or understand their return policy? This guide provides clear information on how to reach out to customer support and what to expect when returning purchases.

Contacting Journeys Customer Service

Journeys offers multiple ways to connect with their customer service team. Here are your options:

1. Phone Support

For immediate assistance, you can call Journeys' customer service at 888-324-6356. This toll-free number is available:

Monday through Friday: 9:00 am to 10:00 pm EST
Saturday: 10:00 am to 10:00 pm EST
Sunday: 12:00 pm to 10:00 pm EST

Have your order details ready to help expedite the process.

2. Online Chat

Journeys provides an online chat feature for quick support. Visit the Journeys website and click on the "Chat" icon in the bottom-right corner. Live chat is available during the same hours as phone support.

3. Email Support

If you prefer email, send your inquiries to [email protected]. Include a detailed description of your issue. Expect a response within 24 to 48 hours.

Journeys operates social media accounts. While immediate support may not be available through these channels, you can use them to share concerns or feedback. The social media team will direct you to the correct customer service channel for assistance.

Journeys Return Policy

Knowing a retailer's return policy is crucial, especially for online purchases. Here’s an overview of Journeys' return policy:

1. Return Period

Journeys accepts returns within 365 days from the purchase date. Returns for items bought in-store must be handled at a physical location and cannot be processed online.

2. Condition of Items

Items returned must be in their original, unworn condition with all tags attached. Damaged or used items may not qualify for returns. Hold on to all packaging until you decide to keep your purchase.

3. Return Methods

Journeys provides two options for returning online purchases:

Return in-store: You can return items in person at any Journeys store. Bring the item, the original invoice or packing slip, and a valid photo ID. Refunds will be issued to your original payment method.
Return by mail: If visiting a store is not possible, you can return items by mail. Log into your Journeys account, go to your order history, and select the order with the items you wish to return. Follow the instructions to generate a prepaid return label. Attach the label to the package and ship it back. Refunds will be processed once the return is received.

4. Final Sale and Non-Returnable Items

Some items are marked "Final Sale" or are non-returnable. These cannot be returned unless they are damaged or defective. Check product descriptions or consult Journeys' customer service for clarity on specific items.

Read and understand the complete return policy, as details may vary by situation. Journeys' customer service is available to assist with questions about their return policies or any other shopping concerns.

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