How to Contact JOANN Stores Customer Service and Understand their Return Policy

JOANN Stores is a popular retail chain in the United States, specializing in fabrics, crafts, and home decor products. This article provides information on how to contact JOANN Stores' customer service and outlines their return policy.

Contacting JOANN Stores Customer Service

There are several ways to get in touch with JOANN Stores' customer service:

1. Phone: You can reach JOANN Stores' customer service by phone at 1-888-739-4120. This number is available from Monday to Saturday, between 9 am and 7 pm Eastern Time. It is recommended to have your order number or any relevant information ready before making the call.

2. Email: You can contact customer service through email. By visiting their Contact Us page, you can fill out a form with your name, email address, order number (if applicable), and details of your inquiry. A JOANN Stores representative will respond via email.

3. Live Chat: JOANN Stores offers a live chat option on their website, allowing you to communicate with their customer service team directly. To access the chat feature, click on the "Chat" button located at the bottom right corner of any page on their website. Live chat is available from Monday to Saturday, between 9 am and 7 pm Eastern Time.

JOANN Stores' Return Policy

Understanding the return policy is important. JOANN Stores has a clear return policy designed for customer satisfaction. Here are the key points:

1. Refunds: If you are not satisfied with your purchase, JOANN Stores allows returns within 90 days. Returns made with a receipt will receive a refund in the original form of payment. For returns without a receipt, JOANN Stores may offer store credit at the current or lowest selling price.

2. Online Returns: For items purchased online, you can initiate the return process online. By logging into your JOANN Stores account, you can request a return authorization and print a return shipping label. The returned items should be unused, in their original packaging, and include the packing slip.

3. In-Store Returns: JOANN Stores accepts returns of online purchases in physical store locations. Bring the item, its original packaging, the packing slip, and the credit card used for payment (if applicable). Once processed, you will receive a refund in the original form of payment.

4. Exclusions: Certain items cannot be returned, including custom-made products, personalized items, fabric cut by the yard, clearance items, and gift cards. Some items may have specific return conditions mentioned on their product page, so check those details before making a purchase.

5. Damaged or Defective Items: If you receive a damaged or defective item, contact customer service within 72 hours of receiving the product. They will assist you with the return process and provide options for resolution.

The return policy may vary slightly for special promotions or clearance items. Always check the specific terms for such circumstances, or contact JOANN Stores' customer service for clarification.