Jewelry Television's Return Policy: A Hassle-Free Experience
Jewelry Television (JTV) prioritizes customer satisfaction. They recognize that customers might want to return a product despite thorough selection. JTV’s return policy is designed to provide flexibility and convenience.
JTV's Standard Return Policy
JTV offers a standard return policy to ensure customers can shop with confidence. If you are not satisfied with your order, you may return it within 30 days of the delivery date for a full refund. The jewelry must be in new, unused condition and in its original packaging.
To initiate a return, contact JTV's customer service team via email or phone:
- Email: [email protected]
- Phone: 1-800-550-8393
The customer service team is responsive and ready to assist with queries and concerns.
Special Holiday Return Policy
During the holiday season, JTV extends its return policy. For purchases made between November 1 and December 31, the standard 30-day return window is extended. Customers can return jewelry until January 31 of the following year. This extension allows for confident shopping and ample time to assess purchases.
A Streamlined Return Process
JTV aims to simplify the return process. Here’s how to return your jewelry:
-
Contact Customer Service: Reach out via email or phone to start the return process. Provide your order number, the item(s) to return, and the reason for the return.
-
Packaging and Shipping: After receiving confirmation, package the jewelry in its original box. Include all original documentation, such as the invoice or receipt.
-
Delivery Arrangements: JTV will send you instructions for returning the package, often including a prepaid shipping label for convenience.
-
Refund Processing: Once JTV receives your return, they will inspect the item to ensure it meets the return criteria. Upon completion of the inspection, JTV will process your refund.
Return shipping costs are the customer's responsibility unless the return is due to an error or defect on JTV's part.
Jewelry Television's return policy shows their commitment to customer satisfaction. With a generous 30-day return period and an extended holiday return timeframe, JTV provides customers with peace of mind. Their responsive customer service team is ready to assist throughout the return process.
