Lost Baggage Policy from Iberia

Have you ever arrived at your destination only to find that your baggage is missing? Knowing the lost baggage policy of your airline can help.

If you are flying with Iberia, one of the largest airlines in Spain, it's important to understand their lost baggage policy. Here, we will outline the steps you need to take if your baggage goes missing and how to contact Iberia for assistance.

Iberia's Lost Baggage Policy

Iberia aims to resolve lost baggage issues quickly. If your baggage is lost, follow these steps:

Report the Lost Baggage: Immediately inform Iberia staff at the airport. They will help you complete a Property Irregularity Report (PIR), which is crucial for tracking your luggage.
Baggage Tracing: After reporting, Iberia's baggage tracing team will begin a search using the details from the PIR.
Delivery of Baggage: If Iberia locates your baggage, they will arrange for its delivery to your specified address. Please note that they do not guarantee delivery within a specific timeframe.
Compensation: If your baggage is not found within 21 days, it will be deemed lost. You may then file a compensation claim with Iberia. Documentation, such as receipts or proof of ownership, will be necessary to evaluate the value of the lost items.

Keep all relevant documents, including your boarding pass and baggage claim tags, as these can improve your chances of baggage recovery.

Contacting Iberia for Lost Baggage

You might need to contact Iberia for assistance with your lost baggage. Here are some ways to reach them:

Phone: To contact Iberia's customer service, call 1-800-772-4642 from the United States. For other countries, visit Iberia's website for the correct contact number.
Email: You can email Iberia's customer service at [email protected]. Include your booking reference and PIR number for faster assistance.

Useful Links

To help you further, here are some useful links regarding Iberia's lost baggage services:

Stay patient throughout the process, as locating your baggage may take time. Iberia's team is dedicated to assisting you.

Being informed about Iberia's lost baggage policy and the contact methods can help reduce stress in difficult situations. Happy travels!

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