What Is Mango Return Policy?

Mango provides a clear return policy to help customers with their shopping experience. Knowing the return conditions and processes can lead to a smooth return experience.

Return Eligibility

Customers can return items within 30 days of purchase if the following conditions are met:

• Original Condition: Items must be unworn, unwashed, and in their original state with all tags attached. Items showing signs of wear or damage are not eligible for return.

• Packaging: Returns should include the original packaging and any accessories or documents that came with the product.

• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation email, must accompany the return.

• Non-Returnable Items: Certain items are non-returnable for hygiene reasons, such as underwear, swimwear, and earrings. Customized or personalized items and final sale items are also excluded from returns.

Return Process

The return process at Mango is easy to follow:

1. Initiate the Return: Customers should log into their Mango account, go to the "My Purchases" section, and select the items they want to return. They can follow the prompts to start the return.

2. Prepare the Package: After initiating the return, customers should pack the items securely in the original packaging, including the return authorization label provided during the return initiation.

3. Shipping the Return: Mango offers a prepaid return label for convenience. Customers should affix this label to their return package and drop it off at the designated carrier location.

4. Inspection and Refund: Once Mango receives and inspects the returned items, they will process the refund. The refund will be credited to the original payment method within 10-14 business days.

Exchange Policy

Mango allows exchanges for customers needing a different size or color. The exchange process is similar to the return process:

1. Initiate the Exchange: Customers can start an exchange through their Mango account. They must choose the item they wish to exchange and indicate the new size or color they want.

2. Return the Original Item: The original item must be returned using the standard return process.

3. Receive the New Item: Once Mango receives and inspects the original item, they will send the new item to the customer. If the desired item is unavailable, a refund will be issued.

International Returns

For international orders, the return policy includes additional instructions:

1. Initiate the Return: Customers need to contact Mango’s customer service to start an international return and receive return authorization.

2. Customs Documentation: All necessary customs documentation must be accurately completed to avoid delays and extra fees.

3. Shipping Costs: International customers are responsible for return shipping costs and any applicable customs fees. Using a trackable shipping method is advised.

4. Inspection and Refund: Mango will inspect the returned item and process the refund. This may take longer due to international shipping times.

Special Conditions

• Defective Items: If an item is received damaged or defective, customers should contact Mango’s customer service immediately. Mango will provide a full refund or replacement for defective items, including shipping costs.

• Promotional Items: Items purchased during a promotion may have special return conditions. Customers should refer to the terms and conditions of the promotion for details.

• Gift Returns: Items received as gifts can be returned for a gift card or store credit. The same return conditions apply.

For any return-related questions, Mango’s customer service team is available to assist. Customers can reach out via email or phone for support throughout the return process.