How to Contact Truist Bank Customer Service

Navigating personal banking requires assistance from time to time. Truist Bank, formed from the merger of BB&T and SunTrust, offers various methods to contact customer service and address your financial concerns. Here’s an overview of how you can connect with Truist Bank customer service.

Via Phone

Truist Bank provides designated phone numbers for different inquiries and services. Calling customer service is often the quickest way to receive help. For general inquiries, you can reach them at:

General Customer Service: 1-800-SUNTRUST (1-800-786-8787)

When you call, an automated menu will guide you to the appropriate representative based on your needs.

Online and Mobile App Support

Truist Bank has an online platform and mobile app for managing accounts, paying bills, and transferring money. For technical issues with digital banking, you can contact:

Online Banking Support: 1-888-228-6654

Email Support

Truist Bank does not publicly list an email address for customer service due to security concerns. However, they offer secure messaging through online banking. After logging into your account or the mobile app, you can send a secure message. A representative will typically respond within a business day.

In-Person Branch Visits

For more complex matters, visiting a Truist Bank branch may be the best option. Truist branches are located in many regions, and you can find the nearest one using the ‘Locations’ feature on their website or mobile app. This allows you to meet with a banker or customer service representative directly.

ATM and Teller Services

ATMs and tellers at Truist can assist with routine transactions. If you encounter issues with your debit card or need to reset your PIN, visiting an ATM or speaking with a teller can sometimes resolve these issues.

Reaching Truist Bank customer service is designed to be convenient and secure. For immediate assistance, a phone call to the right Truist service number is often the best choice.

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