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How to Contact Texas First State Bank Customer Service

Texas First State Bank offers various ways for clients to reach its customer service team. If you have questions or need assistance, the following options are available to contact their representatives.

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Published onSeptember 13, 2024
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How to Contact Texas First State Bank Customer Service

Texas First State Bank offers various ways for clients to reach its customer service team. If you have questions or need assistance, the following options are available to contact their representatives.

Contacting Texas First State Bank Customer Service

1. Phone Support

For immediate assistance, call Texas First State Bank's Personal Assistance Live Support (PALS) line at 888-832-7257. Customer service representatives are available during regular business hours to address your queries and provide support.

2. Live Chat Support

You can reach out to Texas First State Bank through their live chat feature. Visit their official website at www.mytexasbank.com and use the live chat option located at the bottom left of the screen. You can ask general questions or seek help with specific banking services. Their chatbot, Chuck, or a live representative will assist you.

3. Email Support

To communicate via email, send your questions or concerns to Texas First State Bank's customer service team at [email protected]. This method allows for detailed inquiries and the inclusion of attachments. They aim to respond to all emails promptly.

4. Support Portal

Texas First State Bank has a dedicated support portal accessible at https://support.texasfirst.bank/. This portal provides resources for common inquiries and step-by-step guides. If you need further assistance, you can schedule an appointment to meet with a representative in person or call 409-948-1993.

5. Branch Locations

Texas First State Bank has several branch locations available for face-to-face support. To find the nearest branch, visit their official website and navigate to the "Locations" section, where you can see a list of branches along with their addresses and operating hours.

6. Better Business Bureau (BBB)

If you need to escalate an issue or file a formal complaint, you can contact the Better Business Bureau (BBB) regarding Texas First State Bank. The BBB acts as a neutral mediator to facilitate communication between customers and businesses.

Texas First State Bank is focused on meeting their clients' needs through various support options. Select the method that works best for you and have your account information ready for a quicker response.

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