How to Contact Telus Alberta Customer Service

Telus is one of Canada's major telecommunications companies, offering services such as internet, TV, phone, and mobile. If you need assistance as a Telus customer in Alberta, there are several ways to contact their customer service. This article guides you on how to reach Telus Alberta customer service effectively.

Contacting Telus Alberta Customer Service

1. Customer Service Phone Number

The most direct way to contact Telus customer service is by phone. Speaking with a representative can resolve many issues quickly.

You can contact Telus Alberta customer service at: 1-888-811-2323

When calling, have the following information ready:

Your Telus account number or phone number associated with your account
A detailed description of your issue or question
Any relevant documentation or billing details

2. Customer Service Email

For less urgent matters or if you prefer written communication, email is a good option. It allows you to provide a detailed account of your issue and attach any necessary documents.

To contact Telus customer service via email, use the following address: [email protected]

Include in your email:

Your full name
Your Telus account number or phone number
A detailed description of your issue or question
Any relevant attachments or supporting documents

3. Live Chat Support

Telus offers live chat support on their website. This allows you to chat in real-time with a customer service representative, making it suitable for quick questions or urgent issues.

To access live chat support:

Visit the Telus website: Telus Live Chat Support
Navigate to the "Contact Us" or "Support" section
Click on the "Live Chat" option

Live chat support is usually available during business hours, so check Telus’s website for specific availability.

4. My Telus App

The My Telus app is a useful tool for managing your account on the go. The app allows you to:

View and pay your bill
Check your usage
Manage your services
Get support

To use the My Telus app:

Download the app from the Apple App Store or Google Play Store
Log in with your Telus account credentials
Navigate to the relevant section for your needs

5. Telus Stores

If you prefer face-to-face interaction, visiting a Telus store can be a good option. Store representatives can assist with various issues, including technical support, billing questions, and account management.

To find the nearest Telus store:

Visit the Telus website
Use the store locator tool to find a store near you in Alberta

Telus Alberta offers multiple methods of customer service, ensuring you receive support when needed. Whether you choose to call, email, chat online, or visit a store, Telus provides various ways to assist you.

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