How to Contact SunTrust Customer Service

Access to reliable customer support is important for managing your finances. SunTrust Bank, now part of Truist Financial Corporation after merging with BB&T, offers various customer service options. Whether you have a simple inquiry or a more complex financial issue, knowing how to get in touch with SunTrust customer service is essential. Here are the different ways to contact their customer support team.

Reach Out by Phone

One of the fastest ways to receive support is by phone. SunTrust has dedicated customer service lines for different banking services.

For Personal Banking, you can contact customer service at:

General Customer Service: 800-786-8787
Online Banking, Mobile Banking, and PC Banking Support: 800-382-3232

If you're calling regarding Business Banking services, reach out to:

General Business Customer Service: 800-752-2515

For Wealth Management Services, contact their specialized team at:

Premier Banking Support: 844-487-8478

Lost or Stolen Card Reporting

For immediate assistance due to a lost or stolen card, SunTrust provides a 24/7 line to report such incidents:

Lost or Stolen Card Support: 800-786-8787 (Followed by Option 6)

Online Support & FAQs

SunTrust's official website, now integrated with Truist, features a comprehensive FAQ section. This section addresses a wide range of topics and can quickly answer common questions without waiting for a representative. Visit the official SunTrust/Truist website and look for the 'Help' or 'Support' section to explore the FAQs.

For non-urgent matters, SunTrust offers online customer service through a secure messaging system within the online banking portal. You can log in to your account and compose a message with your inquiry, which is useful for record-keeping and issues that do not require immediate attention.

Visit a Branch

There is still no substitute for face-to-face interaction for certain banking needs. Visiting a local SunTrust branch can provide personalized service for transactions that require detailed attention or if you are not comfortable with online or telephone services. To find the nearest SunTrust branch or ATM, use the locator tool on the Truist website.

Truist Mobile App

Customers can also reach customer service through the Truist Mobile App. The app includes self-service features as well as options to contact customer service directly. This allows for convenient banking on the go and may provide quick solutions without needing to speak to a representative.

SunTrust Bank, as part of Truist Financial Corporation, offers multiple avenues of customer support to ensure a satisfactory banking experience. You can contact them through phone calls, online communication, in-person visits, or the mobile app. Always keep your personal financial information secure and reach out using the official channels for a reliable experience.

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