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How to Contact StudentAid.gov Help Center

Navigating the world of student loans and financial aid can be overwhelming, but the U.S. Department of Education’s **StudentAid.gov** website is a valuable resource for students and borrowers. Whether you need help with your Federal Student Aid (FSA) account, have questions about loan repayment, or require assistance with the Free Application for Federal Student Aid (FAFSA®), the StudentAid.gov Help Center is here to assist you. Here’s how you can reach out for support.

Written by

Nina Kimes

Published onMarch 17, 2025

RSS Blog

How to Contact StudentAid.gov Help Center

Navigating the world of student loans and financial aid can be overwhelming, but the U.S. Department of Education’s StudentAid.gov website is a valuable resource for students and borrowers. Whether you need help with your Federal Student Aid (FSA) account, have questions about loan repayment, or require assistance with the Free Application for Federal Student Aid (FAFSA®), the StudentAid.gov Help Center is here to assist you. Here’s how you can reach out for support.

Contacting StudentAid.gov by Phone

If you prefer speaking directly with a representative, you can contact the Federal Student Aid Information Center by phone. The customer service team is available to answer questions about FAFSA, loan repayment, consolidation, and more. Here’s the contact information:

Phone Number: 1-800-433-3243
Hours of Operation: Monday through Friday, 8:00 a.m. to 11:00 p.m. Eastern Time (ET).
TTY (for hearing-impaired callers): 1-800-730-8913

When calling, be prepared to provide your FSA ID, Social Security Number, or other identifying information to verify your account. This ensures that your personal information remains secure.

Contacting StudentAid.gov by Email

For less urgent inquiries or if you prefer written communication, you can email the StudentAid.gov Help Center. While there isn’t a direct email address listed on the official website, you can submit questions through the Contact Us form on the StudentAid.gov website. This form allows you to describe your issue in detail, and a representative will respond to your inquiry via email.

To access the form: 1. Visit StudentAid.gov.
2. Scroll to the bottom of the page and click on Contact Us.
3. Select the topic that best matches your question and fill out the form with your details.

Additional Resources

Before reaching out, consider exploring the Help Center on the StudentAid.gov website. It offers a comprehensive library of articles, FAQs, and step-by-step guides that may answer your questions without the need for direct contact. Topics range from managing your loans to understanding your financial aid options.

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