How to Contact South Story Bank & Trust Customer Service

South Story Bank & Trust offers a wide range of personal, business, and agriculture banking services. If you have any questions or require assistance, getting in touch with their customer service team is easy. Here’s how you can reach South Story Bank & Trust.

Contact South Story Bank & Trust

You have several ways to contact South Story Bank & Trust for assistance.

1. Online Contact Form

For quick and convenient communication, you can use the online contact form available on their website. Simply provide your name, phone number, email address, zip code, city, state, and your query, and a representative will respond promptly. This is ideal for general inquiries or non-urgent matters.

2. Phone

To speak directly with a representative, you can call the specific branch location that best suits your needs. Here are the key phone numbers for each branch:

Ames: (515) 815-7020
Huxley: (515) 597-2992 | Toll-Free: 888-597-2992
Nevada: (515) 382-1300
Slater: (515) 228-3566 | Toll-Free: 888-865-3567
Watertown (Loan Production Office): (763) 245-8292
West Des Moines: (515) 705-7605

If you’re unsure which branch to call, you can visit the South Story Bank & Trust website for more information.

3. Visit a Branch

For personalized, face-to-face service, you can visit one of South Story Bank & Trust's branch locations. Below are the addresses and hours of operation for each branch:

Ames: 2701 Stange Road, Ste 120, Ames, IA 50010
Lobby Hours: Mon-Fri: 1:00 PM - 5:00 PM | Saturday: Closed
ATM: Not Available
Huxley: 905 N US Highway 69, Huxley, IA 50124-9738
Lobby Hours: Mon-Fri: 8:30 AM - 5:00 PM | Drive-Thru Hours: Mon-Fri: 8:00 AM - 5:00 PM | Saturday: 9:00 AM - 11:00 AM
ATM: Available
Nevada: 1601 South B Ave, Suite 3, Nevada, IA 50201
Lobby & Drive-Thru Hours: Mon-Fri: 9:00 AM - 5:00 PM | Saturday: Closed
ATM: Available
Slater: 501 Linn Street, Slater, IA 50244
Lobby Hours: Mon-Fri: 8:30 AM - 5:00 PM | Drive-Thru Hours: Mon-Fri: 8:00 AM - 5:00 PM | Saturday: Closed
ATM: Available
Watertown - Loan Production Office: 14915 County Road 20, Watertown, MN 55388
Lobby Hours: By appointment only
ATM: Not Available
West Des Moines: 6139 Ashworth Rd, West Des Moines, IA 50266
Lobby & Drive-Thru Hours: Mon-Fri: 9:00 AM - 5:00 PM | Saturday: Closed
ATM: Available

For detailed branch information, including specific services offered, check the "Locations & Hours" page on their website.

South Story Bank & Trust is dedicated to delivering excellent customer service. Whether you choose to contact them online, by phone, or in person, their team is ready to help with your banking needs. Make sure to provide accurate details when reaching out for the quickest possible response.

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